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Privacy Policy

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Effective Date: December 13, 2010

Your privacy is important to us. This Privacy Policy (“Privacy Policy”) is designed to explain: (i) how Exchange Abroad, Inc. “Exchange Abroad”, “we”, “our” or “us”) collects, uses and shares information, (ii) what type(s) of information we collect; (iii) with whom the information may be shared; (iv) what choices are available to you regarding our collection, use, and sharing of the information; (v) how you can access, edit and/or delete certain information; (vi) the kind of security procedures in place to protect personal information that is under our control; and (vii) covers your access and/or use of our Web site, our international cultural exchange programs and related services together with any other service or product that we provide to you (individually and collectively starting with the phrase “our Web site” referred to as “Services”). This Privacy Policy does not apply to the practices of companies that Exchange Abroad does not own or control, or to people that Exchange Abroad does not employ or manage.

By accessing and/or using the Services, you agree to the terms of this Privacy Policy as they may be amended from time to time. As we update and/or expand our Services, this Privacy Policy may change, so check back to this page from time to time. This Privacy Policy is incorporated into, and part of, the Exchange Abroad Terms of Use, which governs your access to and use of the Services in general.

This Privacy Policy shall be interpreted under the laws of the United States, regardless of the location of individual users.

Information Collection and Use

We collect personally identifiably information (“PII”) and non-personally identifiable information (“Non-PII”, together with PII, collectively, “Information”) for the following purposes:

  • Providing Services
  • Contacting or notifying you
  • Payment fulfillment
  • Marketing and communications with you in relation to the Services
  • To improve our content and product offerings as well as to customize our Web site's content and layout
  • Performing market research via surveys to better serve your needs, improve the effectiveness of our Services, your experience, our various types of communications and/or promotional activities
  • To match program participants to employers
  • To verify program participant qualifications and requirements for work, study and volunteer programs
  • To verify employer quality and hosting capabilities
  • To verify family quality and hosting capabilities
  • To verify program participant quality and suitability
  • For referral purposes
  • For auditing purposes
  • To provide empirical information for U.S. Department of State reports
  • To process visa paperwork
  • Legal compliance
  • User traffic patterns
  • To pre-fill fields
  • To maintain, protect and improve our Services
  • Ensuring the technical functioning and optimization of our network
  • Developing new services and products
  • To resolve disputes, troubleshoot problems and enforce our terms of use

Types of Personally Identifiable Information We Collect and From Whom

We collect PII when you voluntarily provide it to us or when you authorize us to collect it on your behalf.

The type(s) of PII we may collect from you are set forth below.

  • First and last name
  • Company name
  • Title
  • Company, home, postal or other physical address
  • Other contact information, including telephone number(s), e-mail address(es), other online contact information, such as a screen name that reveals an individual’s email address, a persistent identifier, such as a customer number held in a cookie or processor serial number, that is combined with other available data that identifies an individual, account information (user name and password)
  • Telephone number, including mobile and VOIP numbers
  • Date of Birth
  • Government issued ID information, including social security, passport and tax payer identification numbers
  • Emergency contact information
  • Photographs
  • Videos
  • DUNS
  • Personal health information
  • Transaction-related information, including, credit card, routing or other preferred means of payment or billing information
  • Third party personal information, such as name and email for referral purposes
  • Employment history
  • Immigration history
  • Criminal history
  • Any other Information needed to provide you with our Services
  • Examples of scenarios where you may provide or we may obtain your PII include, but may not be limited, to:
  • Emailing, calling, accessing, using or communicating with us
  • Requesting information, data or material
  • Registering
  • Completing Forms
  • Background checks
  • Interviewing
  • Setting up accounts
  • Payment fulfillment
  • Customer service
  • Technical Support
  • Participating in an online survey
  • Requesting inclusion in an email or other mailing list
  • Invitations
  • Submitting an entry for a contest or other promotions
  • Filling out a questionnaire
  • Logging in to the Services
  • Any other business-related reason

We will inform you of the purpose for the collection and we do not intend to share or transfer your PII with/to third parties without your consent, except under the limited conditions described below. If you choose to provide us with your PII, we may communicate with you at the contact information you have provided. We may combine the Information you provide with information from other Services or third parties in order to provide you with our Services, a better experience and to improve the quality of our Services. For certain Services, we may give you the opportunity to opt out of combining such information.

Communications

As part of your registration you are agreeing to receive communications from us and other third parties in order to provide Services to you. While you may opt out from receiving certain types of marketing communications such as our marketing emails, you may not opt out of receiving Service related communications. When your account is deactivated or canceled, you will receive an email confirming such action. We reserve the right to contact you at any time regarding subscription renewals, profile deactivation, account cancellation, and other membership-related problems or questions. In addition, without limiting any of the foregoing, we reserve the right to communicate with you after your account is deactivated or canceled, for any compliance related matters, including, but not limited to, legal, visa and program related issues.

Cookies

When you access our Web site, we or our service providers may send one or more cookies – a small file containing a string of characters – to your computer that uniquely identifies your browser. We use cookies to improve the quality of our Services by storing user preferences and tracking user trends.

Log information

When you access our Web site, our or our service provider’s servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

Web Beacons

When you access our Web site, we or our service providers may use invisible pixels, sometimes called web beacons, to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in the aggregate and does not contain personally identifiable information. Exchange Abroad may use this information to improve our Services, including, marketing programs and content.

Exchange Abroad Services on other Websites

We offer some of our Services on or through other websites. PII that you provide to those websites may be sent to us in order to deliver the Service. We process such information under this Privacy Policy. The affiliated websites through which our Services are offered may have different privacy practices and we encourage you to read their privacy policies. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their websites.

Widgets

Our website includes Widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g. allowing you to share a profile with your FaceBook or Twitter account). Personal information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it.

Information Disclosure to Third Parties

We share your PII with third parties only in limited circumstances where we believe such sharing is 1) reasonably necessary to provide Services, 2) legally required, or, 3) permitted by you. We may disclose your Information to government authorities, and to other third parties when compelled to do so by government authorities, at our discretion. We also may disclose your Information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of the Services, or anyone else that could be harmed by such activities. We may also report Information about your account to credit bureaus.

Information Transfer

If Exchange Abroad becomes involved in a merger, acquisition, liquidation, or any form of sale or transfer of some or all of its assets, you affirmatively consent to our transfer or sale of all PII provided by you. We may provide notice before PII is transferred and becomes subject to a different privacy policy.

Information Security

The security of your sensitive PII is important to us. Exchange Abroad and/or its third party providers use best industry security measures to protect against the loss, misuse, and alteration of sensitive PII collected by and/or provided to us and under our or such third party provider’s control. No security system is completely secure. Accordingly, we and our third party providers cannot guarantee the complete security of your Information.

Data integrity

Exchange Abroad processes PII only for the purposes for which it was collected and in accordance with this Privacy Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the PII needed to provide or improve our Services or as otherwise permitted under this Privacy Policy. We take reasonable steps to ensure that the PII we process is accurate, complete, and current, but we depend on our users, subscribers, coordinators, customers and clients to update or correct their PII whenever necessary.

Links to Other Websites

We also provide links to other websites that may have their own information collection practices which are operated and hosted by third parties. These other websites are governed by their own privacy policies or information collection practices, which may be substantially different from ours. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their websites. We encourage you to review the privacy policies and information collection practices of those websites. Information provided to those websites will be subject to the privacy policy posted at that website.

Send to a Friend/Colleague

When you ask us to invite or send information to a friend or colleague, we will send them a message on your behalf using your name. The invitation or message may also contain information about the person’s business with Exchange Abroad. In the case of an employer, it might say something like “ABC Employer is an employer client of Exchange Abroad’s Work & Travel USA program”.

We may also send up to two reminders to them in your name. If they do not want us to keep their information, we will also remove it at their request.

Location Data

Exchange Abroad or it service providers may offer location-enabled services. If you use those services, Exchange Abroad may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a cell ID).

Notification

In the unlikely event that we believe that the security of your sensitive PII in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as commercially reasonably possible under the circumstances, and, to the extent we have your e-mail address, we may notify you by e-mail. You consent to our use of e-mail as a means of such notification. If you prefer for us to use another method to notify you in this situation, please e-mail us at info@exchangeabroad.orgwith the alternative contact information you wish to be used.

Public Forums

When you contribute to a public area or feature of our Services, such as a chat room, bulletin board, list serve, wall, blog, wiki or other open forum that we may make available on or through our Services, the information that you submit may be made available to the general public. For this reason, we recommend that you do not submit any sensitive information, including your full name, home address, phone number, other information that would enable other users to locate you (including photos and videos), or financial information on these areas of our Services. We are not responsible for the personally identifiable information you choose to submit in these forums. You grant us full royalty free permission to use any testimonials, reviews, photos or videos or other Postings you may post on or about our Services for any purpose whatsoever.

Data Transfers Across International Boarders

If you are unsure whether this Privacy Policy is in conflict with the applicable local rules where you are located, you should not submit your or any other persons PII to us. Anyone who accesses, uses or interacts with us, our third party providers or the Services who submits PII does thereby consent to: (i) the international transfer and/or storage of such information to a country which may be deemed to have inadequate data protection and (ii) the collection, using, securing, transfer and sharing of such PII as provided in this Privacy Policy.

Wireless Addresses

If the email address you provide to us is a wireless email address, you agree to receive communications at such address from Exchange Abroad in accordance with the terms of this Privacy Policy. You understand that your wireless carrier's standard or premium rates apply to these messages. You represent that you are the owner or authorized user of the wireless device on which messages will be received, and that you are authorized to approve the applicable charges.

Phishing

With identity theft a continuing problem, it has become increasingly common for unauthorized individuals to send e-mail messages to consumers, purporting to represent a legitimate company such as a bank or on-line merchant, requesting that the consumer provide personal, often sensitive information. Sometimes, the domain name of the e-mail address from which the e-mail appears to have been sent, and the domain name of the website requesting such information, appears to be the domain name of a legitimate, trusted company. In reality, such sensitive information is received by an unauthorized individual to be used for purposes of identity theft. This illegal activity has come to be known as "phishing."

If you receive an e-mail or other correspondence requesting that you provide any sensitive information (including your password or credit card information) via e-mail or to a website that does not seem to be affiliated with our Web site, or that otherwise seems suspicious to you, please do not provide such information, and report such request to us at info@exchangeabroad.org.

Control of Your Password

You may not disclose your password to any third parties or share it with any third parties. If, despite the foregoing, you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.

Minors

Exchange Abroad does not seek to obtain nor does it wish to receive personally identifiable information directly from minors; however, we cannot always determine the age of persons who access and use our Services. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time in our sole and absolute discretion. We will not reduce your rights under this Privacy Policy without your consent, and we expect most such changes will be minor. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice which may include email notification of Privacy Policy changes. Your access, use or interaction with us, our third party providers or the Services following the posting of such changes or the updated Privacy Policy will constitute your acceptance of any such changes. We encourage you to review our Privacy Policy frequently to make sure that you understand how we collect, track, compile, use, transfer, secure and share Information.

Questions, Comments or Changes to Your PII

If you have any questions or comments, or wish to change the PII we have about you, please contact us at: info@exchangeabroad.org